Applying practical suggestions from the EID model (Emotional Intelligence and Diversity) can be immensely helpful in a time like this. As employees work remotely, the need for engagement, communication and morale boosts are even more important now than ever.
Read MoreAcknowledgment that unconscious bias exists, the first step in dealing effectively with it, is necessary but not sufficient. Managing it is the next step. In this regard, Emotional Intelligence and Diversity has much to offer.
Read MoreWe offer a five-step process that helps you manage conflict in a constructive way. Feedback from clients tells us that this process is helpful both at work and at home. The five steps will be introduced with an example from my 6 year-old great nephew, Jaden, because it is both elegantly simple and very real. When I tell this in workshops it always strikes a huge chord.
Read MoreEmotions drive behavior and provide the spark that energizes life and work. They can bring magic or misery. Despite their power, organizations frequently discount and dismiss them. In the face of increasing diversity, where differences stimulate strong emotional responses, it is imperative that organizations capitalize on this powerful source of motivation.
